pp Responsible Gaming Guidelines
Gaming should be a form of entertainment — not a source of income. pp believes that every player's wellbeing and safety is the top priority. Know your limits, stay safe.
Safe Gaming Commitment
pp always stands by players' mental and financial wellbeing.
When does gaming become a problem?
Casino games and sports betting are a form of entertainment for many people. But for some, it can get out of control. At pp, we want you to play with awareness — keep to a budget, set time limits and pay attention to your mental state. Never think of gaming as a way to recover losses, as this only makes things worse.
A healthy habit is to decide before you play — how much money you will spend and how long you will play. Most people can keep gaming enjoyable by sticking to these two limits. Our Terms and Conditions page has detailed guidelines on account use, which will give you a clear understanding of the platform's rules.
If you feel your urge to play is increasing or it is causing conflict at home, that is a sign. Use the tools below or contact our 24/7 live chat — support is available in Bengali.
Self-Control Tools
pp offers several features to help you stay in control of your gaming. Activate them and stay safe.
Set Deposit Limits
Set a maximum daily, weekly or monthly deposit amount. Lowering a limit takes effect immediately; raising one requires a waiting period.
Session Time Limit
Decide in advance how long you will play in one session. When the time is up, the account will automatically end the session.
Temporary Break (Cool-Off)
Temporarily close your account for one day up to a maximum of six weeks. You will not be able to log in during the break period.
Self-Exclusion
You can take a permanent self-exclusion from six months to five years. There is no option to reopen the account during this period.
Review Gaming History
View and analyse a detailed record of your deposits, wins, losses and play time at any time.
Contact the Support Team
To set any of the above limits or to start self-exclusion, write to our 24/7 live chat or email — help is available in Bengali.
Recognise the Warning Signs
If you notice any of the following signs in yourself or a family member, act quickly.
Chasing Losses
Placing larger bets after a loss to try to win back money — this is the most dangerous pattern in gambling.
Spending Beyond Your Budget
Playing with money meant for essential expenses or debt repayments, or borrowing money to bet.
Losing Track of Time
Spending far more time playing than planned and being unable to stop.
Emotional Distress
Feeling restless or angry when unable to play; withdrawing from family and friends.
Hiding Your Gaming
Concealing the amount you play from people close to you or being dishonest about it.
Gaming as Your Only Pastime
Losing interest in other hobbies or social activities; most of your thoughts revolving around gaming.
pp's Commitment
pp is not just a gaming platform — it is a commitment to building a responsible environment. We believe every player has the right to be protected and informed. Our About Us page has full details on pp's values and operating principles.
- Access for those under 21 is strictly blocked through account verification.
- No promotions or advertisements targeting minors are run on the platform.
- Self-exclusion and cool-off requests are processed with the highest priority.
- Support in Bengali is available 24 hours a day, seven days a week.
- Your account transaction and gaming data is secure and you can view it at any time.
- If unusual betting or loss patterns are detected, the support team may reach out proactively.
Where to Get Help
You do not have to deal with a problem alone. Support is available in several places.
pp Live Chat Support
Write to our 24/7 live chat in Bengali at any time. Talk to us about deposit limits, self-exclusion or any concern — our team is ready to help.
Contact by Email
Write to pp's support email — if you describe your situation in detail, we will act quickly. You can write in both Bengali and English.
Family and Friends
Talk to people you trust. Family members can often spot the first signs of a problem and play a major role in providing support.
Mental Health Counsellors
Speak with a professional counsellor or psychiatrist. Government hospitals in Bangladesh have mental health departments where free consultations are available.
Community Support Groups
Talking with others who have faced the same issue can be encouraging. Join a community organisation or support group where you can speak without judgement.
Remember — asking for help is a sign of courage, not weakness. Our FAQ page has detailed answers to questions about accounts, setting limits and self-exclusion.
Practical Tips for Staying Safe
Responsible gaming does not just mean playing less — it means playing with awareness. Following these habits regularly will keep gaming a source of enjoyment for a long time:
- Set a fixed amount before you play — when that amount is lost, stop playing for the day.
- Set a win target — once you reach it, stop playing for the day and enjoy the win.
- Do not bet when you are tired, upset or have used substances — your ability to make decisions is reduced in these states.
- Every bet's outcome is completely independent — previous losses or wins have no effect on the next bet.
- See gaming as a source of enjoyment, not a livelihood or a financial solution.
- Take regular breaks — get up, walk around, drink some water; long sessions reduce your judgement.
- Spend time on other hobbies and social activities — having variety in life reduces the pull of gaming.