pp FAQ — answers to all your questions

Once a withdrawal request is approved at pp, the money typically reaches your bKash, Nagad or Rocket account within 10 to 45 minutes. Processing time may vary slightly depending on the bank or mobile network status. The process is fastest when account verification is already complete.

Yes, withdrawals at pp are available 7 days a week, 24 hours a day. You can submit a withdrawal request at night, on weekends or on public holidays. The standard processing time remains the same — 10 to 45 minutes.

There are a few common reasons a withdrawal request stays pending: account verification is not yet complete, the wagering requirement on a bonus has not been met, or the request is under review. Make sure your account details are correct and, if needed, contact pp's 24/7 live chat support.

The minimum withdrawal amount at pp is ৳1,000. Withdrawal requests for less than this amount cannot be processed. bKash, Nagad and Rocket are all available as withdrawal methods.

To withdraw winnings from a bonus, you must first meet the wagering requirement. For the welcome bonus, the bonus amount must be wagered 15 times. For example, if you receive a ৳1,200 bonus on a ৳1,000 deposit, you must place a total of ৳18,000 (৳1,200 × 15) in bets before withdrawing. Once the requirement is met, you can withdraw at any time.

A National ID Card (NID) is generally sufficient for verification. If you do not have an NID, a valid passport or driving licence is also accepted. The document must clearly show your name, date of birth and photo. When uploading, submit clear images of both sides of the document.

Yes, this is mandatory. The name registered on your pp account must exactly match the name on your bKash, Nagad or Rocket account. If the names do not match, your withdrawal request may be rejected. Make sure you enter the correct name when creating your account.

pp uses SSL encryption to keep all information secure. Submitted documents are used only for identity verification and are not shared with any third party. For more details, read pp's privacy policy page.

If verification is rejected, the reason is usually communicated by email or notification. Common issues include blurry images, an expired document or a name mismatch. Reapply with clear images or contact pp's live chat support for assistance.

Account verification is done for two main reasons: first, to confirm that the account belongs to a real person and that no one under 21 is playing; second, to keep your withdrawals secure. Verified accounts have faster withdrawal processing and greater account security.

During registration you will need to provide a username, password, email address and mobile number. Your name must match the name on your mobile wallet. You must be at least 21 years old to play at pp.

No. Each player may hold only one pp account. Opening multiple accounts under the same name or from the same device is not allowed. If multiple accounts are detected, they may be closed and any bonuses forfeited.

Click the "Forgot your password?" option on the login page. An OTP will be sent to your registered email or mobile number. Verify with the OTP and set a new password. If you have trouble, contact pp's live chat.

Your username must be unique and is generally made up of English letters and numbers. Your password should be at least 8 characters long; using a mix of letters, numbers and symbols improves security. Never share your password with anyone.

Common causes of login problems are: incorrect password, browser cache, internet connection issues or a temporarily locked account. Try refreshing your browser or using a different browser. If the problem continues, reset your password from the pp Login page or contact live chat.

The welcome bonus is added automatically when you open a new account and make your first deposit. pp offers a 120% bonus on the first deposit, up to ৳5,000. Example: a ৳1,000 deposit gives you a ৳1,200 bonus, bringing your total account balance to ৳2,200. No separate steps are needed to claim the bonus.

No, each player receives the welcome bonus only once — on their first deposit. It is a one-time offer for new members. Opening multiple accounts to claim it repeatedly will result in all accounts and bonuses being cancelled.

The wagering requirement for the welcome bonus is 15 times the bonus amount. That means to withdraw a ৳1,200 bonus received on a ৳1,000 deposit, you must place a total of ৳18,000 (৳1,200 × 15) in bets. Another example: if you receive a ৳5,000 bonus on a ৳8,400 deposit, you need to wager ৳75,000 (৳5,000 × 15) to meet the requirement. You can fulfil this by placing bets on slot games or any other game.

Yes, you can cancel a bonus. However, once a bonus is cancelled, any winnings from that bonus can no longer be withdrawn. It is a good idea to read the terms carefully before accepting a bonus. To cancel, contact pp's support team.

Yes, every bonus has a set expiry period. If the wagering requirement is not met within the given time, the bonus expires and any winnings from it cannot be withdrawn. Note the expiry date when you receive a bonus and try to meet the requirement in time.

pp has five VIP levels: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate differs at each level — up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum and 0.8% at Diamond.

Weekly cashback is a set percentage of your net losses for the week (total losses minus total winnings). For example, a Gold member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.5% = ৳100 in cashback. This cashback is credited directly to your account.

Moving to a higher VIP level is possible through regular play and staying active. The more actively you play, the greater your chances of advancing to the next level. Full details of the VIP program are available on the pp vip page.

In addition to weekly cashback, members at higher VIP levels receive personalised support, special promotional offers and priority withdrawal processing. Members who reach the Diamond level enjoy pp's highest rewards and exclusive offers.

VIP weekly cashback, once credited to your account, can be used just like your regular balance. Standard withdrawal conditions apply — the minimum withdrawal is ৳1,000. If any bonus terms are attached to the cashback, those must be met first.